Tag: order status

Payment Pending

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What does it mean to have a pending payment? Most gateways will report back and automatically set an order status to Processing (payment successful) or Failed (payment unsuccessful). If the shop never receives either signal, it keeps the status on Pending. This tends to be a misconfiguration of payment notification URLs or a plugin conflict   Get in […]

Payment failed

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Why did a customers payment fail? The order can be manually canceled, but this status can come up if the payment window has expired. It can happen for a few reasons: The order was abandoned  before payment was complete. The hold stock window expired without a response. Same reasons as Pending